By: Matt
Can you give us some idea of how far backordered you are? I have an order I placed but no clue whether we’re talking a couple of weeks delay or a couple months… Thanks for the clear communications!
View ArticleBy: Ryan Rosol
I’m wondering when my band will be shipped. I was supposed to be on the reserve list but I have not been able to get a reply. I understand that you are under heavy load but I will be out of town for...
View ArticleBy: Basis Team
Ryan, Please visit our customer service site at http://www.mybasis.com/support in regard to orders. Thanks, The Basis Team
View ArticleBy: Basis Team
Matt, Please visit our customer service site at http://www.mybasis.com/support in regard to order status. Thanks, The Basis Team
View ArticleBy: Chris Gallant
I am already on your email list to notify when there are more available. However, I am looking to make a purchase soon…do you have any idea when they will be available for order/shipping? Thanks
View ArticleBy: Basis Team
We are still working through current orders. We will update everyone when we are back in stock.
View ArticleBy: Julie
Any update on when you will be back in stock? Weeks? Months? My current device just died and I’d like to order the Basis watch. At the same time, I’m not interested in waiting months.
View ArticleBy: Basis Team
Julie, We don’t have a back in stock date yet. We are working on fulfilling current orders. Be sure to sign up for our notification list here to be the first to know. The Basis Team
View ArticleBy: Susan
Hi, I understand that you are working on filling orders and getting the item back in stock and that there is no estimate (days, months, years) for when it will be available. I am writing to ask if you...
View ArticleBy: Brandon
I have to admit that I am still very excited to purchase the Basis, however, after attempting to purchase on the first day, then not being able to logon for the “earlybird” special, I fear that when...
View ArticleBy: Basis Team
Susan, We know some people, especially those waiting for a while, were frustrated that they weren’t able to be part of the initial order. We will take your feedback into consideration when we are back...
View ArticleBy: Jeff
Hi all, not sure if my post will be placed here, but I’m seeing a lot of questions regarding the lead time and availability. I ordered one on launch day and have not received it almost 2 months later....
View ArticleBy: Joe
Finally some meaningful communication! Thanks for putting this on here. I wish their cs reps would do the same.
View ArticleBy: Susan
Hi, I got an email last week that I would soon be able to purchase the watch and that I would get an email invitation, but then never heard back about when I can buy it. Did I somehow miss the email or...
View ArticleBy: Chris Gallant
I am already on your email list to notify when there are more available. However, I am looking to make a purchase soon…do you have any idea when they will be available for order/shipping? Thanks
View ArticleBy: Basis Team
We are still working through current orders. We will update everyone when we are back in stock.
View ArticleBy: Julie
Any update on when you will be back in stock? Weeks? Months? My current device just died and I’d like to order the Basis watch. At the same time, I’m not interested in waiting months.
View ArticleBy: Basis Team
Julie, We don't have a back in stock date yet. We are working on fulfilling current orders. Be sure to sign up for our notification list <a href="http://get.mybasis.com/"...
View ArticleBy: Susan
Hi, I understand that you are working on filling orders and getting the item back in stock and that there is no estimate (days, months, years) for when it will be available. I am writing to ask if you...
View ArticleBy: Brandon
I have to admit that I am still very excited to purchase the Basis, however, after attempting to purchase on the first day, then not being able to logon for the “earlybird” special, I fear that when...
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